Fixes: 1. Run the DM_WEB_xxx.exe file to install the Philips Device Manager. 2. Follow screen instructions to complete the installations and restart the PC. 3. Connect your GoGear to the computer and make sure that you have new battery inserted. 4. Launch Device Manager from your desktop / Start-Programs-Philips Device Manager. Click the UPDATE button to update the firmware of your player. IMPORTANT: Always make sure that new battery is used during the device Firmware Upgrade process and when device is connected to the PC. 5. Once the firmware has finished downloading into the unit with device manager, you may disconnect the device from the computer, firmware upgrade will start automatically. 6. The process is complete when the device restarts and displays the power up splash screen.
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